We want you to feel confident ordering from Nutra Health Hut. This policy explains how to request a return or refund for an eligible order and how we review each request.
1. When you can request a return or refundContact us as soon as possible, normally within 30 calendar days of delivery. Requests are reviewed against the order, product condition, reason for the request, and any applicable product or health regulations. A request is not approved until our team confirms eligibility.
2. Eligible reasons- Item arrived damaged, defective, or unusable.
- Item received was incorrect or missing from the shipment.
- Item was materially different from the product description.
- Another documented issue that our team confirms is covered by this policy.
Change-of-mind requests may be reviewed case by case. Opened, used, expired, temperature-sensitive, or otherwise non-resalable products may not be eligible for return for health and safety reasons.
3. How to start a request- Sign in and open Returns & Refunds from your account.
- Select the order, request type, reason, affected item(s), quantity, and a clear explanation.
- Keep the request number for your records. We may ask for photographs, batch details, or other information before making a decision.
Our team will review the request and contact you through the account or support channel. Do not send products back until return instructions are provided. If a return is approved, use the provided shipping instructions and retain the tracking number. Return shipping responsibility depends on the confirmed reason and the instructions issued for that request.
5. RefundsAfter an approved return is received and reviewed, or when a refund is approved without a return, we record the approved amount and issue the refund to the original payment method where possible. Financial institutions may require additional business days to show the credit. Shipping charges, discounts, taxes, and partial-item refunds are assessed against the order and the approved request.
6. Exceptions and cancellationsWe may decline requests that are outside the stated period, incomplete, inconsistent with the order, or restricted by applicable law or health and safety requirements. A customer may cancel a request while it is submitted or under review. Once a return is in transit, received, or refunded, cancellation is no longer available through the account.
7. ContactIf you need help, open a support ticket with the order number and return/refund request number. Nothing in this policy limits any rights that cannot legally be excluded under applicable Canadian consumer protection law.